- Not Happy with Your Order
If you are not happy about your purchase, 30 days from date of that you received the product in like-new condition with no visible wear and tear, you (buyer) will be the one who is responsible for paying for the shipping costs for returning item if not covered by our warranty against manufacturer defects and exchange is not due to our error.
Please note: Shipping costs are non-refundable. Customers have to provide photos, proofs which causes the unhappiness of the orders before making any decision on returning the orders.
2. Damaged Items or Low Quality
If the product is defective or does not work properly, please kindly let us know. For the fastest resolution, please contact us via the Contact Us page including a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We shall send you replacements as soon as we confirmed the situation, no need to return the defective ones. We will use this information to help you with your order, and eliminate errors in future.
1. Cancelling Unshipped-out Orders
If you are cancelling your order which has not yet to be shipped out, please kindly contact us via the Contact Us page within 24 hours from the moment you purchase. For the fastest resolution, please include your order number. We will not accept any case after 24 hours from the moment you purchase. Thanks!
2. Cancelling Shipped-out Order
If you are canceling orders when your parcel has already been shipped out or on its way to destination, please contact us and then kindly refuse to accept the parcel since we are not able to call it back at that time. we will refund your payment after deducting shipping costs. Refund will be issued as soon as parcel begins to return.
This warranty only covers manufacturing defects and does not cover:
Damage caused by accident
Normal wear and tear
Break down of colors and materials due to sun exposure
No returns/exchanges for products with water exposure will be accepted.
If you feel the product that you have purchased does not show the requirements that you initially had in mind, then you do have the option to request a refund.
Here are the circumstances in which refunds will be granted:
You Can Get A Full Refund
If the product you have purchased is completely non-functional.
If you did not receive your product within 90 business day after the date that your order has been placed.
Please Note: Refund will go back to your account in 14 business days.
You will be responsible for paying for your own shipping costs for returning item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
DAMAGED ITEM / LOW QUALITY
For the fastest resolution:
Step 1: Please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
Step 2: Return the item to our address which will be provided through our customer service email. As the item arrives, we will issue refund to you.
We will use this information to help you with your order, and eliminate errors in future.
For further information, please check the FAQs page or send us email via the Contact Us page.